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#Jabra direct softphone not ready windows 10
#Jabra direct softphone not ready software
#Jabra direct softphone not ready Bluetooth

Incidentally, when I first paired the Jabra Evolve 75 with the Link 380, Jabra Direct said that for both Zoom and Teams the Jabra Evolve 75 was "Not Ready".

Jabra Evolve 75 UC (not Teams edition) with firmware version "2.38.0 (Value Pack 2)".

Just like it always has done in Zoom, it now also seems to do that 100% of the time in Teams.

#Jabra direct softphone not ready software

I got myself in a Teams meeting and the software status of the mute was 100% in sync with the location of the boom arm on the Jabra Evolve 75 UC. Have done a test meeting with just myself and it seems like this might actually have fixed the issue! Not ready to declare total victory yet, want to go a week or two with real meetings. I received the Jabra Link 380 that Jabra support sent me. And just like Jeff posted, no problems with Zoom. Restarts, reinstallations have not helped at all. A test call in Settings starts up, the screen flickers and after a couple of seconds the call is terminated without even hearing the result. The option to mute myself by lifting the mic doesn't work or mutes both mic and speakers. Sometimes triggered when someone types a message in the chat but not always. Some examples: in the middle of a call I'm put on pause without a clear cause. Now the headset and Teams interact 'weirdly'.

#Jabra direct softphone not ready windows 10

Running on Windows 10 but no software updates have been installed (not for MSTeams, Jabra, Windows) recently. I have a similar issue with the Jabra Evolve 75 UC and Teams since last week. It seems like this mute sync issue started sometime in August others. I realize the headset is the UC and not the MS version, but this issue with the software mute status not being in sync with the hardware mute status was not a problem over the 18 months. Lower the boom arm on the headset, Zoom shows mute is not applied. Raise the boom arm on the headset, Zoom shows mute is applied. 100% of the time the Zoom mute status is fully in sync with the mute status of the Evolve 75 headset. The issue remains.Īlso note that this all works perfectly in the Zoom application. I have tried killing the Jabra Direct app and restarting it. I have tried killing the Teams app and restarting it. This does seem to improve the frequency of how often the mute in MS Teams is in sync with the hardware to about 75% working and 25% failure, but even at 25% failure this is a problem.

I have tried a USB wired connection for the Jabra Evolve 75.

#Jabra direct softphone not ready Bluetooth

I have tried connecting the Jabra Evolve 75 directly via bluetooth instead of through the Jabra Link dongle. No change to the observed issue and MS Teams is still out of sync with the mute status of the hardware about 50% of the time. I have tried unpairing the Jabra Evolve 75 from the Jabra Link 370 and then re-pairing them. Jabra Link 370 with firmware version 1.87.0.

Jabra Evolve 75 UC with firmware version 2.38.0.

Preferred Softphone is set to Microsoft Teams in Jabra Direct settings. Here is more information on the versions of things. This started happening in August 2022, though I can't be sure it first became an issue with the MS Teams 1.2 release. It is terribly distracting for my calls, having to worry about the mute status in the software being different from the hardware. Means that if I want to talk on a call I can't just lower the boom arm down, I also have to check what the mute status is in Teams and manually click on the unmute button so that the software and the hardware are in sync. It doesn't fail 100% of the time, it is about 50/50 being in sync to not in sync. I am having a problem with the Jabra Evolve 75 UC where moving the boom arm up (mute) and down (unmute) works at a hardware level but does not stay in sync with the mute/unmute status in MS Teams.